Job Summary: The Queue Supervisor organizes and directs customer flow, ensuring a seamless experience, optimizing waiting time, and guaranteeing correct routing for customer satisfaction and operational efficiency. Key Highlights: 1. Organize and manage queues, directing customers to appropriate service points 2. Ensure smooth, orderly flow of people and prevent overcrowding 3. Assist customers with special needs, prioritizing their service #### **About the Position:** The Queue Supervisor is the professional responsible for organizing and directing the flow of customers or users in service environments, ensuring a smooth and efficient experience. Their role is essential for maintaining order, optimizing waiting time, and ensuring each person is directed to the correct location or service, directly contributing to customer satisfaction and operational efficiency of the establishment. #### **Main Responsibilities:** * Organize and manage customer queues, directing them to appropriate service points. * Ensure smooth and orderly flow of people, preventing overcrowding and confusion. * Provide basic information and initial guidance to customers regarding procedures and available services. * Identify and assist customers with special needs (e.g., elderly, pregnant women, persons with disabilities), prioritizing their service when necessary. * Monitor waiting times and communicate with the service team to optimize the process. * Maintain composure and courtesy in high-volume situations or potential conflicts. * Collaborate with the team to identify and implement improvements in service and queue management processes. * Maintain organization and cleanliness of the waiting area. #### **Mandatory Requirements:** * Completed high school education. * Excellent interpersonal communication skills and ability to interact with the public. * Proactivity, organizational skills, and attention to detail. * Ability to stand for extended periods. * Courteous, patient, and empathetic demeanor. * Availability to work flexible hours, including weekends and holidays, if required. #### **Desirable Requirements (Preferred Qualifications):** * Prior experience in customer service, reception, or similar roles. * Basic knowledge of conflict resolution techniques. * Experience in high-traffic environments (e.g., retail, events, banks, hospitals). #### **Benefits:** #### **Work Schedule and Hours:** * Meals are provided on-site. * We provide shuttle service or transportation passes; no 6% transportation deduction applies. * Health insurance plan with 50% employer contribution. * Partnerships with English and Spanish language schools. * Partnership with a pharmacy located in Nossa Senhora do Ó. * Study assistance grant available after six months of employment, capped at R$200.00. * Psychological counseling services.