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Job Summary: Support Analyst to ensure effective technical support for PDV, VRFRENTE, and TEF system users, resolving issues and optimizing functionalities. Key Highlights: 1. Focus on innovative solutions and technology. 2. Proactive approach to problem resolution and customer satisfaction. 3. Team collaboration to transform and evolve businesses. **Job Description:** ---------------------- We are restless and never settle! We continuously improve what is already good and transform it into something even better. If you are passionate about technology and want to join an incredible team that seeks innovative solutions every day, we have great news: The VR team is growing! Join VR and help transform, simplify, and evolve the businesses of thousands of supermarket chains across the country! \#VEMSERVR. Your mission as a Support Analyst will be to ensure effective technical support for company system users, proactively resolving issues, clarifying doubts, and optimizing the use of PDV, VRFRENTE, and TEF system functionalities—directly contributing to customer satisfaction and operational stability. Key responsibilities: Provide customer support via remote tools (phone, chat, remote access, ticketing system). Diagnose, analyze, and resolve technical tickets related to the PDV module. Perform version testing to identify and fix bugs. Monitor technical performance via internal portal. Suggest system adjustments aimed at optimizing functionalities. Ensure compliance with company standards, policies, and procedures. Maintain workplace organization and proper handling of materials under your responsibility. Adhere to company policies/procedures/standards, work processes, and implemented management systems. Perform other duties related to your role and work process as required by operational needs. **Essential Requirements:** ------------------------------ Clear communication: Explain things objectively and understandably. Concentrated attention: Focus on details during customer interactions. Responsibility: Fulfill schedules, tasks, and commitments seriously. Active listening: Listen attentively to correctly understand requests. Personal organization: Handle multiple tasks in a structured manner. Fast learning ability: Quickly assimilate new knowledge. Proactivity and sense of urgency: Seek to learn, assist, and anticipate minor requests. Analytical capability for problem solving Customer focus Stress tolerance: Remain calm and focused in challenging situations. Commitment to results Teamwork: Collaborate positively with colleagues and leaders. **Desirable Requirements:** -------------------------- Experience in the field Basic proficiency with tools such as Teams and Office suite. Knowledge of Point-of-Sale (PDV) and TEF systems. Remote technical support and support tools. Office suite (Outlook, Word, PowerPoint, Excel). Hardware, networking, and front-store financial routines (cashier, sales, cards). Database fundamentals (especially basic SQL). Retail business awareness. **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and dental insurance (co-payment) Mobility allowance / Home office allowance (for hybrid teams) Meal voucher and/or food voucher Life insurance Birthday day off (who doesn’t love a break?) Extended paternity leave Gympass **Work Location:** ---------------------- Recife/PE **Working Hours:** ------------------------ Business hours with weekend shift rotations **Additional Information:** --------------------------- Relevant differentiators for the supermarket segment: Practical knowledge or training in supermarket back-office routines—such as inventory control, procurement, sales, and finance. ERP systems focused on grocery retail. Knowledge of tax/fiscal matters (NFC\-e, SAT, NFe) are major advantages.
