Job Summary: We are seeking a proactive and communicative Support Technician (Level 1), passionate about technology, to deliver high-quality customer support and ensure efficient network operations. Key Highlights: 1. Remote support and proactive network monitoring. 2. Skill development in a collaborative and dynamic environment. 3. Opportunity for professional growth and technical challenges. We are looking for a **Support Technician (Level 1)** to join our team. We seek someone who is proactive, communicative, and passionate about technology—capable of delivering high-quality customer support and ensuring efficient network operations. Responsibilities * Provide **remote support** to customers, resolving technical issues promptly. * **Continuously monitor network assets**, identifying incidents and opening tickets with vendors when necessary. * Provide **remote support to field teams**, overseeing ongoing technical activities. * **Maintain and update network documentation**, ensuring it remains accurate and well-organized. * Establish **proactive contact with customers**, identifying needs and offering solutions. * Perform **equipment configuration** according to technical specifications and individual customer requirements. Requirements * Prior experience in **technical support** and customer service. * Higher education or technical degree in **Computer Networks**. * Strong **interpersonal communication skills** and proactivity in customer interactions. * Ability to **work effectively in a team**. * **Availability for 100% on-site work** and flexibility for shift work (12x36 schedule). Why Join Us? Here, you’ll have the opportunity to develop your technical skills in a collaborative and dynamic environment, with room for professional growth. If you enjoy challenges and want to be part of a team committed to **excellence in technical support**, this role is for you!
João Silva
Indeed · HR
João Silva
Indeed · HR
