Description: Requirements and Competencies: * Strong writing and grammar skills * Excellent communication skills * Engagement with colleagues * Basic computer knowledge * Completed high school education * Alignment with company culture Competitive Advantages: * Experience in customer service * Knowledge of or familiarity with advanced computer systems * Leadership mindset * Proficiency in additional languages * Flexible working hours Technical Support Technical Support is the largest department within Bsoft. We serve a client base of over 15,000 companies, which occasionally require assistance to operate our software, identify more productive ways to carry out their processes, and—most importantly—understand potential rejections that may occur when attempting to validate electronic fiscal documents. The primary role of Technical Support is to assist in these processes by identifying the fastest and most efficient solutions to resolve any issues that arise. Therefore, our employees undergo intensive training and must demonstrate strong learning capabilities to become experts in our software and deliver high-quality support. Key Responsibilities: * Online chat-based customer support * Phone-based customer support * Remote access directly to the client’s machine 2512070202191174476