Description
Job Summary:
Responsible for providing technical support to users, ensuring the proper functioning of systems, equipment, and IT resources, handling service requests and resolving issues.
Key Highlights:
1. IT user technical support
2. Problem diagnosis and resolution
3. Customer service and effective communication
**Job Description:**
Responsible for providing technical support to users, ensuring the proper functioning of systems, equipment, and IT resources. Handles service requests, performs problem diagnosis, and resolves issues.
**Position:** End-User Support Analyst;
* Proficiency in Windows, Microsoft Office suite, and basic networking
* Fundamental knowledge of hardware and software
* Experience with ticketing tools (ITSM)
* Strong communication skills and customer service orientation
* Configuration of computers, printers, and devices
* Software installation and updates.
**Prerequisite:** English.
Employment Type: Full-time
Compensation: R$3.500,00 - R$4.000,00 per month
Work Location: On-site