Reception Team Leader

Description

Job Summary: Responsible for ensuring operational excellence and team coordination at a healthcare clinic, proactively managing processes and optimizing patient service. Key Highlights: 1. Proactive involvement in process management and service optimization. 2. Leadership and operational reference for the team. 3. Focus on ensuring humane and excellent service. BASIC REQUIREMENTS FOR THE POSITION **EDUCATION** Completed High School. Preferred: Bachelor's degree or specialization in Health Management, Administration, or related fields. **MINIMUM EXPERIENCE** 3 years **SPECIALIZED COURSES AND/OR SPECIFIC KNOWLEDGE** * Knowledge of health legislation, ANS (National Health Agency), and clinical best practices; * Ability to analyze performance indicators and develop action plans; * Health Management; * Standards and Regulations; * Health Technology and Information Systems; * Quality Indicators; **TECHNICAL COMPETENCIES** * Familiarity with administrative and financial routines of healthcare clinics; * Experience with daily cash reconciliation, appointment scheduling, and health insurance authorizations; * Process organization and operational control; * Ability to quickly assess situations and prioritize tasks; * Familiarity with clinical management systems (desirable); **BEHAVIORAL COMPETENCIES AND SKILLS** * Execution-oriented, proactive, and solution-driven profile; * Owner mindset and accountability for outcomes; * Clear, objective, and empathetic communication; * Ability to work under pressure and handle multiple concurrent tasks; * Ethical, organized, and process-oriented attitude; * Leadership ability; * Time management and organizational skills; * Flexibility and adaptability; * Immediately, practically, and effectively assume operational responsibilities of the clinic; * Act preventively to avoid bottlenecks, rework, and disruptions in patient service flow; * Ensure alignment among reception, coordination, and clinical staff; * Monitor overall unit operations, identify risks, and propose agile solutions; * Perform daily cash reconciliation — verify correct recording of patient visits, insurance claims, and private payments. Ensure organized, validated, and reported daily closing; * Immediately correct identified inconsistencies; * Organize, monitor, and ensure timely and proactive release of billing forms; * Guarantee that billing form processes follow the correct workflow and established deadlines; * Monitor medical schedules daily; * Identify errors, inappropriate appointments, missing authorizations, or potential claim denials; * Collaborate with reception and coordination teams to implement necessary adjustments; * Ensure efficient use of scheduling systems, reducing idle time and financial losses; * Serve as the operational reference for the team; * Firmly, respectfully, and objectively enforce task execution, deadlines, and alignment; * Make decisions within the scope of the role without requiring constant supervision; * Clearly and proactively communicate risks, deviations, and needs to management; * Monitor clinical unit operations to ensure achievement of goals and quality standards; * Monitor patient service flow, optimizing scheduling and resource utilization; * Conduct training and promote continuous team development; * Foster a collaborative and efficient work environment; * Ensure humane and excellent service for patients; Mediate requests and provide support to patients, caregivers, and physicians