Job Summary: South is seeking a Junior Support Analyst to provide customer support via WhatsApp, email, and phone, delivering IT support and assisting with system usage. Key Highlights: 1. Provide initial-level support to customers 2. Assist in the maintenance and usage of systems and applications 3. Teamwork and good communication **About the company:** South specializes in technology consulting and services, focusing on IT Support, Network and Server Management, Technology Consulting, Process Automation, and System Development. Our purpose is to deliver intelligent, innovative, and agile solutions that generate real value for our clients—and we want you to join us on this journey! We are looking for a Junior Support Analyst to handle customer support via WhatsApp, email, and phone, providing IT support, clarifying doubts, assisting with system usage, and supporting simple corrections and maintenance tasks. **Location:** Santo Agostinho – Belo Horizonte/MG **Schedule:** Monday to Friday, from 9:00 AM to 7:00 PM — On-site work model **Benefits:** Meal/food allowance (BRL 50.00/day) Transportation allowance or fuel allowance; BRL 300.00 birthday voucher; Medical plan; Dental plan; Life insurance; TotalPass; Pet plan discount; Vehicle protection plan discount. **Responsibilities:** * Deliver initial-level support via WhatsApp, email, and phone to customers requiring assistance with information technology issues, supporting maintenance, troubleshooting, and instructions for using the company’s systems and applications. **Requirements:** * Currently pursuing a Bachelor’s degree in Computer Engineering, Computer Science, Information Technology Management, Systems Analysis and Development, or related fields; * Minimum 6 months of experience in customer service/support. * Strong communication skills and ability to work effectively in a team. Employment type: Full-time CLT Compensation: BRL 2,301.79 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work location: On-site