Senior Customer Service Analyst

Description

Job Summary: Senior Customer Service Analyst to manage end-to-end customer service operations, pursuing continuous improvement and collaboration with customers. Key Highlights: 1. Manage end-to-end customer service operations 2. Promote collaboration with regional customers 3. Understand and adjust customers' replenishment systems Food industry seeks a Senior Customer Service Analyst in Recife. Lactalis is one of the world's largest dairy companies, offering a wide range of dairy products. In Brazil, the company stands out for the quality of its cheeses, milk, and derivatives. **Responsibilities:** Manage end-to-end customer service operations within the region. Work efficiently and innovatively to achieve continuous improvement. Manage logistics indicators for both the industry and customers (Fill Rate, Returns, In-Stock, Days on Hand, Order Service Availability, Stockouts, Forecast Accuracy, Virtual Inventory). Promote collaboration with key regional customers through periodic meetings to monitor service levels, clean up customer portfolios (database sanitation), and develop action plans to ensure consistently higher customer service standards. Understand and adjust customers' replenishment systems (parameter adjustments, palletization, product registration, lead times, delivery windows, etc.). **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.