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Job Summary: Responsible for customer service and support, demand screening, and request resolution, aiming at customer satisfaction and administrative support. Key Highlights: 1. Customer service and support through multiple channels 2. Focus on customer satisfaction and problem resolution 3. Support in student enrollment and retention **None:** **Main Responsibilities:** * Providing customer service and support—internal and/or external—through multiple channels (telephone, e\-mail, chat, in person, etc.); * Performing pre\-service activities, such as demand screening and referral; * Monitoring and resolving customer requests and complaints, seeking their satisfaction; * Updating systems and databases with information related to service interactions; * Supporting administrative tasks related to the relationship department. * Assisting new families and providing post\-enrollment follow\-up. * Collaborating with Marketing on student enrollment and retention. **Required Qualifications:** * Completed high school education; * Excellent verbal and written communication skills; * Interpersonal skills and empathy; * Ability to solve problems quickly and effectively; * Basic computer knowledge (Office suite, online systems, etc.); * Availability to work on site. **Preferred Qualifications:** * Familiarity with customer service systems and tools; * Fluency in a foreign language, preferably English; **None:** None
