Job Summary: Professional to supervise operational teams, manage performance indicators and processes, and support decision-making and project implementation. Key Highlights: 1. Leadership of operational teams and performance management. 2. Monitoring of KPIs and continuous process improvement. 3. Problem resolution and strategic decision-making. **Responsibilities:** * Supervise team operational activities, ensuring achievement of targets and deadlines; * Monitor performance indicators (KPIs) and propose process improvements; * Manage the team (scheduling, feedback, training, and development); * Ensure compliance with internal regulations, company policies, and quality standards; * Address operational problems and make timely decisions; * Support implementation of new processes and projects; * Prepare managerial reports and report results to leadership. **Requirements:** * Completed or ongoing undergraduate degree; * Prior experience supervising operational teams; * Knowledge of indicator and process management; * Proficiency in Microsoft Office (especially Excel); * Strong communication, leadership, and organizational skills. **Preferred Qualifications:** * Experience in the telecommunications sector.
João Silva
Indeed · HR
João Silva
Indeed · HR
