CUSTOMER SERVICE REPRESENTATIVE (Alfa Transportes)

Description

Job Summary: A customer service professional to interact with customers via phone, email, and WhatsApp, registering and monitoring requests while providing information about services. Key Highlights: 1. Customer support via phone, email, and WhatsApp 2. Registration and monitoring of customer requests 3. Provision of information regarding services and products A transportation company is seeking a Customer Service Representative in Sorocaba. Alfa Transportes is a company specialized in logistics solutions and cargo transportation. With a modern fleet and qualified team, it delivers high-quality services to meet its customers' needs. **Responsibilities:** Attend customers via phone, email, and WhatsApp. Register orders, complaints, and inquiries in the system. Monitor request progress and ensure resolution. Provide information about the company's services and products. Keep customer interaction records up to date. Previous experience as a Customer Service Analyst, Telemarketing Operator, Customer Relationship Assistant, or Customer Support Agent may indicate suitability for some of the duties in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Pharmacy Benefit Plan * Dental Plan * Health Insurance * Life Insurance * Education Assistance * Career Development Plan **Additional Information:** * Employment Type: Full-time, on-site. * Work Schedule: Full-time * Working Hours: To be determined.