Multitasking Attendant - Sorocaba

Description

Job Summary: We are seeking a talented and communicative Multitasking Attendant to join an exceptional team and accelerate your career within an environment rich in opportunities and challenges. Key Highlights: 1. Exceptional and collaborative team 2. An environment full of opportunities to advance your career 3. Facing constant challenges Citizen Experience is looking for a talented, out-of-the-box **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re thinking about advancing your career in an environment brimming with opportunities—where accelerating your career means not only progressing into new roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** * Receiving and welcoming citizens; * Guiding users regarding services provided at the unit, including during contingency situations; * Document triage for service provision, ticket distribution, fee collection; * Supporting satisfaction index surveys, queue organization, and ticket callouts; * Monitoring service areas and reporting to management in cases involving lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package proficiency. **Additional Information** **We offer a comprehensive benefits package including:** Meal Allowance Food Allowance TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Fique Bem' Program (benefits include nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing Program (PLR) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople