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Job Summary: The Administrative Assistant – Customer Service is responsible for customer service, product analysis, issuing invoices, and tracking technical assistance. Key Highlights: 1. Customer service and technical support 2. An environment that values growth and learning 3. Focus on surprising and delighting customers, employees, and suppliers The **Administrative Assistant – Customer Service** is the professional who handles customer service, verifies and analyzes products, issues invoices, provides information and referrals to technical assistance, monitors and audits services provided by technical assistance. Also verifies and releases products upon presentation of payment confirmation. It is important to have agility, good communication skills, and friendliness; knowledge of Microsoft Office; and ability to learn quickly. **If you identify with this position, join us!** **NOTE:** Information regarding the selection process will be sent via email. **Responsibilities and Duties** * Provide customer service; * Verify and analyze products; * Issue invoices, provide information, and refer customers to technical assistance; * Monitor and audit services provided by technical assistance; * Verify and release products upon presentation of payment confirmation. **Requirements and Qualifications** * Completed high school education; * Good communication skills and strong attention to detail; * Proficiency in Microsoft Office; * Desire for growth and learning; * Commitment, friendliness, and proactive attitude; * Humility and ethics; * Ability to learn quickly; * Knowledge of the Brazilian Consumer Protection Code is a plus; * No attendance infractions in the last 3 months (unexcused absences, suspensions, written warnings); * Competitive salary range; * Certificates will be reviewed. **Additional Information** **Work Schedule: 2:00 PM to 10:20 PM** ----------------------------------- Founded in 1986 in Brusque (SC), Havan began small — a fabric store with just one employee. Yet from the start, our founder, Luciano Hang, possessed a vision ahead of his time. He believed in the power of dreams, innovation, and teamwork. Today, we are one of Brazil’s largest retailers, with nearly 200 megastores across the country and over 22,000 employees building this story every day. If you’re seeking a job opportunity, check out open positions at Havan! Here, we live our mission to surprise and delight everyone: customers, employees, and suppliers. We are driven by an unwavering desire to do our best and go beyond — through bold expansion projects, challenging goals, and a purpose centered on developing people and Brazil. Our symbol, the Statue of Liberty, represents what we believe in: the freedom to dream, create, and evolve. Our stores are true leisure, tourism, and shopping centers, offering over 350,000 products and an experience that delights millions of customers each year. Our culture lies in how each employee thinks and acts. We believe in: * Customers as our top priority * Humility to learn and grow together * Commitment to make things happen * Planning and discipline to achieve outstanding results * Teamwork as our greatest strength * Freedom with responsibility to innovate and evolve * Joy, practicality, profitability, organization, simplicity, transparency, and opportunity as pillars to transform every challenge into achievement. If you seek a place to transform your story, submit your resume now and join the Havan Family. Check out job openings at Havan stores nearest you!
