Job Summary: A logistics professional responsible for receiving, inspecting, picking, handling, and managing merchandise, ensuring quality and customer satisfaction. Key Highlights: 1. Experience in receiving, inspecting, and handling merchandise. 2. Focus on organization, quality, and preventing inventory loss. 3. Customer service for pickups and delivery management. **What We Expect From You:** * Completed high school education. * Experience in receiving, inspecting, picking, and handling merchandise. * Experience with the SAP system will be considered a plus. * Desired ability to prioritize tasks. * Capacity for learning, practical application, and consistent adherence to company procedures, standards, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **Daily Responsibilities of a Logistics Operator:** * MERCHANDISE RECEIPT: + Conducts quantitative and qualitative receipt of both commercial and non-commercial merchandise (equipment, office supplies, etc.), verifying and identifying overall condition, supplier, length, reference, shade, expiration date, etc. + Prepares physical space and necessary equipment for proper receipt, avoiding productivity loss during inspection. + Records all relevant information regarding received merchandise (quantities, apparent condition, expiration dates, etc.) on the inspection report, ensuring quality and preventing losses. + Stores merchandise at the correct warehouse location by reading the receipt slip to expedite future order picking for pickup or delivery. + Labels products missing or defective barcodes and applies security labels to theft-sensitive items, ensuring merchandise delivered to retail is available for sale. + Sorts merchandise according to flow type—store or warehouse merchandise. + Releases merchandise for storage in the Store or Warehouse by contacting the Replenishment or Storage teams to perform storage (Receipt Authorization). + Conducts anti-shrinkage actions through rigorous qualitative and quantitative checks on received merchandise, optimizing vehicle flow in the Merchandise Receipt yard and ensuring proper use of material handling equipment (pallet jacks, cages, etc.). + Maintains organization of equipment, tools, and PPE (Personal Protective Equipment). + Performs safe pallet stacking to prevent damage to property and personnel. + Keeps the receipt area clean and organized to help combat shrinkage and prevent workplace accidents. + Receives shrinkage reports validated by Retail, performs qualitative and quantitative inspections, and places shrinkage-marked items in the designated disposal area. + Receives supplier returns validated by Retail, performs qualitative and quantitative inspections, and schedules pick-up. + Receives shipments for Technical Support, performs qualitative and quantitative inspections, and schedules pick-up. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Stock), identifies products, and informs Commercial Department of the pick. + Assigns physical locations for merchandise and maintains rotating inventory based on the RSS product list. + Delivers merchandise to customers promptly and courteously, placing items into the customer’s vehicle. + Picks and inspects merchandise, verifying all items listed on the issued order, and makes them available for customer pickup at the merchandise pickup area or for the carrier (home delivery). * REPLENISHMENT: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in the order (addresses, phone numbers, delivery dates, references, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone customer service regarding delivery timelines. + Informs the Logistics Supervisor of any issues involving the picking team, operations, or products. + Assists the Logistics Supervisor in efficient warehouse slotting (set-up, rotating inventories, etc.). + Handles daily processing of canceled RSS orders. + Registers shrinkage incidents identified during merchandise picking. + Maintains good relations and serves as liaison with third-party carriers. + Collaborates with the Customer Service team to proactively address potential merchandise-related issues. + Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the primary contact for the Merchandise Pickup Counter. + Is responsible for their work equipment. + Adheres to safety regulations. Apply for this position and become part of our growth! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it means to be part of our team—see firsthand the people delivering the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers