**Want to advance your career at Motiva?** Motiva is the right place for your talent, where you can choose the path you want to follow alongside a company that improves people's quality of life through mobility. We are committed to building an increasingly diverse culture and value the inclusion of all people regardless of race, ethnicity, religion, age, gender identity, sexual orientation, or disability, promoting an inclusive environment with equitable opportunities. **Job Mission** The Operations Manager will be responsible for ensuring the execution of all actions related to service delivery to users of highways managed by Motiva, covering Toll Collection, Medical and Mechanical Assistance, Customer Service Center (CCO), Weighing Stations, Planning and Control of Service, and Highway Maintenance. Your main objective is to ensure full compliance with the Concession Agreement, maintain high operational performance standards, and promote user and regulatory agency satisfaction. **Main Challenges** * Ensure alignment with Business Planning and the Concession Agreement. * Guarantee satisfaction of internal and external customers and regulatory agencies. * Implement continuous improvements in processes, operational flows, and key performance indicators. * Lead strategies that strengthen the reputation and efficiency of the business unit. **Responsibilities and Duties** **Responsibilities** * Lead internal initiatives for development and organizational climate, aligned with People and Management guidelines. * Periodically evaluate operational indicators and results, ensuring compliance with contractual parameters. * Conduct management meetings for process review, project approval, and procedure reengineering. * Act as a facilitator with the Contract Management team and Regulatory Agencies, ensuring timely delivery of reports, data, and contractual documents. * Evaluate feedback and customer service data, implementing action plans to improve user satisfaction indices. * Define operational, financial, ESG, and Compliance goals, indicators, and action plans. * Implement and support occupational safety programs, ensuring certification and maintenance of the SGI. * Conduct technical visits, analyzing resources, team sizing, and budget preparation. * Collect and analyze data to support studies for new highway division business opportunities. * Manage the Road Safety process, ensuring implementation of post-accident action plans. * Develop short-, medium-, and long-term operational strategies focused on continuous improvement. * Comply and enforce compliance, anti-bribery (ISO 37301 / ISO 37001) and risk management policies. * Ensure compliance with quality, environmental, road safety, and occupational health and safety standards and procedures. **Requirements and Qualifications** **What we expect from you:** Bachelor’s degree completed; Knowledge in Finance (budget preparation and analysis, income statement, and cash flow), Business Management and Strategy; Basic English proficiency. **Additional Information** By joining our integrated team, you will become part of a company present in **13 states** across the country, moving thousands of people every day by providing mobility in an ethical manner that generates positive societal impact. Here, you will find various benefits designed to support your development and give more momentum to your career. **Check out the benefits we offer:** Medical and Hospital Coverage; Dental Plan; Life Insurance; Meal or Food Voucher; Transportation Allowance or onsite Parking; Private Pension Plan; Extended Leave: 180-day maternity leave and 20-day paternity leave; Childcare Assistance; Wellhub (Gympass); Birthday Day Off; PLR (Profit or Results Sharing); Flexible work hours policy, and much more! **Want to improve people's lives through mobility and help us go even further? Then bring your talent to Motiva.** **Motiva is made up of people interested in contributing to our purpose: improving people's lives through mobility.** We are a reference in mobility infrastructure in Brazil, leading the sector with a focus on creating sustainable value and improving people's lives through mobility. We operate in mobility infrastructure services, focusing on highway, rail, and airport concessions. We have over 16,000 employees responsible for managing and maintaining 4,475 km of highways, used by approximately 2 million vehicles daily. In rail transport, we manage passenger metro, train, and light rail (VLT) services, transporting 3 million passengers daily. In the airport segment, with 20 terminals under our management, we serve over 40 million customers annually. To ensure customers arrive safely at their destinations, Motiva invests in practices that reinforce our commitment to environmental, social, and governance (ESG) principles, building infrastructure, implementing services, and creating opportunities.