Job Summary: A technology company is seeking a Software Support Technician to join the team, providing technical support to users and systems. Key Highlights: 1. Technical support for system users 2. Software configuration and installation 3. Monitoring and resolution of technical support tickets A technology-sector company is seeking a **Software Support Technician** to join the team. **Work Model:** Initially remote work Starting in March: hybrid model **Salary:** R$ 2.352,09 Requirements: * Bachelor's degree or technical course in IT * Experience with software support * Knowledge of databases, Excel, logic, and programming Main Responsibilities: * Initiate initial contact with clients via phone or WhatsApp to understand and classify requests * Provide technical support to system users * Perform configurations and installations as needed * Monitor and resolve technical support tickets Benefits: * Meal/food allowance – Caju card * Medical assistance (after probation period) * Dental assistance (after probation period) **Working Hours:** 5x2 shift schedule, including Saturday on-call shifts (weekly day off adjusted according to schedule). Job Type: Permanent CLT contract Compensation: R$1.518,00 \- R$2.352,91 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal allowance Selection Question(s): * Do you have experience with technical system support? Work Location: Hybrid remote work based in Sorocaba, SP