We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and assignments** **What we’re looking for?** We seek an organized and committed individual to join our Technical Support team. **Your day-to-day responsibilities will include:** * Providing user support via telephone, remote chat, or in-person assistance; registering incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Supporting users in utilizing IT resources—including operating systems, software, hardware, networks, Office Suite, databases, printers, peripherals—as well as technical requests related to services, security, and products; * Assisting in resolving incidents and problems; * Mapping network directories and printers; configuring email (Office 365); setting up user profiles; * Performing analysis and registration, development, testing, validation, and implementation activities related to infrastructure; * Managing mobile telephony, device deliveries, and issuing responsibility agreements; * Providing microcomputer support; * Delivering notebooks/desktops to end users and issuing responsibility agreements; * Managing returns of old equipment upon delivery of new devices; * Managing the reserve computer inventory; * Installing software; * Providing on-site technical support; * Maintaining LAN, WAN, WLAN, and VoIP networks; * Managing videoconferencing room equipment; **Requirements and qualifications** **Requirements and qualifications:** **Knowledge in:** * VIP user support; * Windows, macOS; * Active Directory, ENTRA ID, Azure Portal; * Computer networking and connection troubleshooting; * Basic information security concepts; * Office Suite; * Teams, Zoom, Meeting, Webex; **Preferred qualifications (differentiators):** * CITRIX knowledge; * CMDB and Asset Management; * ITSM Freshservice; * Knowledge of videoconferencing equipment; * ITIL v4 certification; * Intermediate to advanced English proficiency. **Work schedule:** * Monday through Friday, from 11:00 AM to 8:00 PM; * Work model: 100% on-site at Itaim Bibi, São Paulo – SP; **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, to encourage physical activity * **SESC partnership**, for varied cultural and leisure programming * **Partnerships for your studies**, including languages, technology, and online learning platforms * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?