We are looking for individuals interested in teamwork, motivated and engaged with customer service. The Commercial Administrative Assistant will perform tasks in commercial and administrative areas, attending to clients and presenting the services offered by the clinic, following work instructions defined in the company's standard operating procedures manual. **Responsibilities and duties** * Keep equipment and the workplace organized and maintained; * Explain and formalize dental service contracts with clients according to the company's manual and regulations; * File contracts and other documents in the appropriate location as per the company's manual and regulations; * Enter financial data from client contracts into the computer system; * Contact clients who have not paid their first installment to renegotiate and schedule a new payment date; * Conduct renegotiations with delinquent clients according to the company's manual and regulations, and present a monthly report to the franchisee/manager containing information on completed renegotiations; * Present a monthly report containing data on treatment cancellations, dropouts, and completions, as well as numbers related to scheduled evaluations, completed evaluations, formalized contracts, and new clients; * Handle dissatisfied customers regarding their treatment, proposing solutions; * Cancel dental service contracts for clients who will no longer continue treatment, according to the company's manual and regulations; * Participate in technical and/or behavioral training provided by the company. **Requirements and qualifications** * Pursuing a higher education degree (Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Knowledge of negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional information** We are the largest orthodontics network in Brazil! We were founded with the purpose of democratizing and modernizing dental care through a humanized, high-quality service with affordable prices. We have **over 20 years** of operation, with more than **350 units** across Brazil and over **8 million customers** proudly wearing the OrthoDontic brand in their smiles. **Here, you'll find opportunities to grow and transform smiles with us. Join OrthoDontic and become part of this successful journey!**