**Summary** Responsible for ensuring a positive customer experience by acting as the interface between customers, sales team, internal departments, and partners. Ensure that orders, deliveries, complaints, and requests are handled efficiently, maintaining a balance between customer satisfaction and the company's operational objectives. **Position Responsibilities** * Customer and sales team support via email, phone, chat, or internal systems. * Order management: entry, tracking, and status updates in ERP/CRM systems. * Resolution of issues related to deliveries, billing, returns, discrepancies, and warranties. * Coordination with internal departments (logistics, sales, finance, quality, etc.) to resolve requests. * Analysis of service performance indicators (SLA, NPS, Forecast, OTIF, POF, response time, etc.). * Identification of process improvement opportunities and customer experience enhancements. **Required Experience/Education/Certifications** **Experience:** 2 to 4 years in Customer Service, Client Support, Inside Sales, or similar areas. **Education:** Bachelor’s degree completed **Technical Studies or Specializations:** Degree in Business Administration, Logistics, Communications, Marketing, or related fields; **Systems:** Office suite (advanced Excel), Power BI, SAP; **Preferred Qualification:** Knowledge of Salesforce