CEMIG Customer Service Representative

Description

Job Summary: We are seeking Relationship Officers to provide direct support to CEMIG customers, emphasizing excellence, courtesy, and efficiency in clarifying inquiries and registering requests. Key Highlights: 1. Receptive and/or in-person customer service 2. Clarification of inquiries and registration of requests 3. Focus on excellence and quality of public service **Job Description:** We are looking for professionals to serve as Relationship Officers at CEMIG, providing direct customer support. The role involves receptive and/or in-person service, with emphasis on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. **Responsibilities:** * Provide customer service via telephone, in person, or through digital channels; * Clarify inquiries regarding bills, consumption, disconnection and reconnection, duplicate bills, and other services offered by CEMIG; * Register interactions in internal systems; * Redirect requests to responsible departments when necessary; * Meet quality targets, average handling time, and customer satisfaction metrics. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Prior customer service experience is a plus. **Desired Profile:** * Proactivity and empathy; * Organization and results orientation; * Ability to work under pressure and collaboratively; * Commitment to the quality of public service. Employment Type: Full-time CLT, Part-time Compensation: R$1\.566,47 \- R$1\.740,25 per month Benefits: * Transportation allowance