Description: Minimum Requirements * Education: Completed or ongoing bachelor's degree in Computer Science, Information Systems, Computer Networks, or related fields. * Experience: Corporate IT infrastructure experience with hybrid environments (on-premises + cloud). * Desired certifications: Microsoft Certified (MS-900, AZ-104, or equivalent), ITIL Foundation, CompTIA Network+ or Security+. * Availability: On-site work required. Desired Technical Knowledge * Systems and Platforms: Windows Server, Linux, VMware vSphere, Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online. * Networking and Security: TCP/IP, DNS, DHCP, VPN, firewalls, VLANs, proxy, digital certificate management. * Backup and Recovery: Veeam, Networker, or equivalent solutions. * Monitoring and Logging: PRTG, Grafana, Zabbix. * Management and Inventory: GLPI, Lansweeper, Intune, SCCM, or similar tools. * Support and Ticketing Tools: GLPI, ServiceNow, Jira Service Management, or similar. * Automation and Scripting: PowerShell, Bash, or Python for automating administrative tasks. * Methodologies and Standards: ITIL, ISO 27001, security and business continuity best practices. Expected Behavioral Profile * Proactive attitude with focus on operational stability and reliability. * Analytical ability to diagnose and resolve complex incidents. * Attention to detail and commitment to technical documentation and control. * Clear and collaborative communication with teams across different areas. * Ability to prioritize under pressure and act in a structured manner during critical scenarios. * Commitment to continuous improvement, technical learning, and best practices. * Microsoft 365 and Office Administration: license management, advanced troubleshooting, account creation and maintenance, security policies, integration with SharePoint, Teams, Exchange Online, and other corporate services. * Identity and Access Management (IAM): user, group, and policy administration in Microsoft Entra ID (Azure AD) and on-premises Active Directory, with emphasis on hybrid synchronization, Single Sign-On (SSO), MFA, and access governance. * Corporate Backup Management: operation and monitoring of backup routines for files, physical and virtual servers, databases, and email; execution of restore tests, log verification, and assurance of compliance with retention policies and regulatory requirements. * Infrastructure Incident Handling: second-level (L2) support role, triaging and resolving hardware, software, network, and corporate system incidents; technical escalation when required. * Proactive Monitoring: tracking alarms and events on servers, storage systems, networks, power supplies, and communication links; identifying trends and potential failures; responding to and mitigating critical incidents. * Software License Management: administration and auditing of operating system, corporate suite, and infrastructure tool licenses; renewal deadline and compliance management. * IT Asset Inventory: continuous updating and reconciliation of hardware and software inventory, covering physical/virtual servers, network equipment, and end-user devices. * Cross-Functional Collaboration: supporting development, data, and logistics operations teams on infrastructure-, network-, and system-integration-related requests. * Technical Documentation: maintaining operational procedures, infrastructure diagrams, policies, and incident records. * Adoption of Best Practices: contributing to strengthening ITIL processes, information security, and automation of operational tasks. 2512210202551875554