Barueri Field Support Analyst Are you passionate about technology and innovation, and do you want to be part of an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible work models. Our goal is to provide you with the best possible experience—respecting your lifestyle and promoting well-being. * **On-site work** at the client location, **from Monday to Friday, 08:00 to 17:00** — **Location: Paraíso, SP** * Responsibilities: * Operating system installation. * Installation of standard software. * Configuration and customization of equipment with user-specific IDs and individual requirements. * Testing, where possible, subject to VPN link availability. * Completion and acceptance of the checklist. * Support for devices such as desktops, notebooks, printers, scanners, mobile phones, and videoconferencing systems. * First-level support and escalation to network infrastructure, landline telephony, PABX, etc. * Knowledge of second-level support: microcomputing, landline and mobile telephony, cabling, virtual collaboration, and printers. * Conduct preliminary assessment of incidents, contact users to identify potential remote resolution options, aiming to exhaust all possibilities before dispatching equipment onsite. * Assist in logistics activation for equipment across supported locations. * Receive support tickets opened by registered client users in the management system or forwarded by the Service Desk team. * Requirements: * Knowledge of second-level support: microcomputing, landline and mobile telephony, cabling, virtual collaboration, and printers. * Diversity, Inclusion, and Belonging **At Capgemini**, you can be yourself. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. **Development and Benefits** Here, you are the protagonist of your career! We offer: * A structured career plan and personalized learning paths. * Corporate University, with access to Harvard, Coursera, Udemy, and Pluralsight. * Official certifications with partners such as SAP, AWS, Microsoft, and Salesforce. * Language courses with EF Education First (English, Spanish, French, and German). **Comprehensive Well-being:** * Medical and dental assistance. * Gympass and Equilibrium (physical and mental health). * Private pension plan and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance. * Meal allowance, home office allowance, benefits club, and much more! Ref. code 380997-pt_BR Posted on 19 Dec 2025 Experience level Experienced Professionals Contract type Permanent Location Barueri Business unit ABL AMERICAS Brand Capgemini Professional communities Cloud Infrastructure Management