Teller

Description

Job Summary: Serving cooperative members, performing teller duties, opening and maintaining accounts, and identifying members' financial needs. Key Highlights: 1. Opportunity for continuous improvement through training and capacity-building. 2. Collaboration with the team to foster a cooperative and efficient environment. 3. Adherence to Sicoob's values and principles. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT * Serve cooperative members by providing information and guidance on products and services offered by the cooperative * Perform teller duties, including receiving and disbursing funds, verifying documents, and closing the daily cash drawer * Assist in opening and maintaining accounts, as well as updating member registrations and documentation * Identify members' needs and offer appropriate financial solutions to promote loyalty and satisfaction * Stay updated on the cooperative's policies, procedures, and regulations to ensure compliance with established guidelines * Record and follow up on members' requests and complaints, seeking prompt and effective solutions to reported issues * Participate in training and capacity-building programs offered by the cooperative to continuously improve skills and knowledge required for the role * Collaborate with the work team to contribute to a cooperative and efficient service environment for members * Carry out administrative and operational tasks related to customer service, ensuring internal process organization and control * Act in accordance with Sicoob's values and principles, promoting the cooperative's positive image among members and the community **Requirements:** **Requirements:** * Customer service experience * Proficiency in computer applications (Microsoft Office) * Knowledge of financial products and services * Knowledge of sales techniques * Strong verbal and written communication skills * Ability to work effectively in a team * Residence in Coronel Fabriciano/MG **Education:** * Technical or undergraduate degree in Administration, Economics, Accounting, or related fields (completed or in progress) **Preferred Qualifications:** * CPA-10 or CPA-20 certification * Experience in financial institutions or credit cooperatives * Proficiency in customer service systems * Proactivity and initiative **Benefits:** Medical assistance, Gym allowance, Daycare allowance, Commissions, Profit-sharing, Private pension plan, Life insurance, Meal voucher, Food allowance, Transportation allowance