Cashier

Description

Job Summary: Provide service and guidance to cooperative members, perform cashier duties, handle account opening and maintenance, and promote appropriate financial solutions. Key Highlights: 1. Cooperative member service and guidance 2. Assistance with account opening and maintenance 3. Promotion of cooperative member loyalty and satisfaction **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT * Provide service to cooperative members, delivering information and guidance regarding products and services offered by the cooperative * Perform cashier duties, including receipt and disbursement of funds, document verification, and daily cash reconciliation * Assist with account opening and maintenance, as well as updating cooperative member records and documentation * Identify cooperative members’ needs and offer suitable financial solutions, promoting loyalty and satisfaction * Stay updated on the cooperative’s policies, procedures, and regulations, ensuring compliance with established guidelines * Record and follow up on cooperative members’ requests and complaints, seeking prompt and effective solutions to reported issues * Participate in training and capacity-building programs offered by the cooperative to continuously improve skills and knowledge required for the role * Collaborate with the team to foster a cooperative and efficient environment in serving cooperative members * Perform administrative and operational tasks related to service delivery, ensuring internal process organization and control * Act in accordance with Sicoob’s values and principles, promoting the cooperative’s positive image among cooperative members and the community **Requirements:** **Requirements:** * Customer service experience * Proficiency in computer applications (Microsoft Office) * Knowledge of financial products and services * Knowledge of sales techniques * Strong verbal and written communication skills * Ability to work effectively in a team * Residency in Coronel Fabriciano/MG **Education:** * Technical or undergraduate degree in Administration, Economics, Accounting, or related fields (completed or in progress) **Preferred Qualifications:** * CPA-10 or CPA-20 certification * Experience in financial institutions or credit cooperatives * Proficiency in customer service systems * Proactivity and initiative **Benefits:** Medical assistance, Gym allowance, Daycare assistance, Commissions, Profit-sharing, Private pension plan, Life insurance, Meal voucher, Food allowance, Transportation allowance