MONITORING AND CUSTOMER SERVICE ATTENDANT

Description

Job Summary: The Monitoring Attendant will provide high-quality telephone support, recording theft/robbery information, updating data, and managing tracking alerts. Key Highlights: 1. Customer telephone support 2. Tracking alert management 3. Structured and organized work environment We currently have an opening for the position of Monitoring Attendant at a company committed to delivering quality and excellence in customer service—24 hours a day, 7 days a week—serving as the best partner for our clients’ contact centers. **Your responsibilities will include:** * Providing telephone support to customers; * Recording and handling information related to theft and robbery; * Registering and updating data in the system; * Managing tracking alerts. Requirements: **Mandatory Requirements:** * Completed high school education; * Experience in telephone customer service. **Desirable Requirements:** * Strong communication skills; * Attention to detail; * Commitment and responsibility. **Work Schedule: Rotating 6x1 shift from 12:40 PM to 7:00 PM** Benefits **Compensation and Benefits** * Salary: R$1\.767,62 * Meal Allowance: R$ 15.75 per day (Flash Card – unrestricted use) * Transportation Benefit or Fuel Allowance * AMIL Health Insurance Plan – no payroll deduction * AMIL Dental Insurance Plan – co-payment required * Decompression area for breaks throughout the day * Structured and organized work environment * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and participation-based rewards **Selection Process Steps:** * Application submission * Profile screening * HR interview * Leadership interview * Job offer * Admission medical and psychological examination * Onboarding If you would like to learn more about us, please visit: www.veloxcontactcenter.com.br