Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct, excellent, and agile support to customers. Key Highlights: 1. Customer relationship service for CEMIG clients 2. Focus on excellence, courtesy, and agility 3. Support and guidance on electricity services JOB POSTING: CUSTOMER REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL Position: Customer Representative – CEMIG Work Location: IPATINGA/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift (5 days on / 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support to the company’s clients. The role involves inbound and/or in-person customer service, with a focus on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service either in person or via digital channels; Clarify questions regarding bills, consumption, power outages and reconnections, duplicate bills, and other CEMIG services; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site