Customer Service Representative - Ipatinga

Description

Citizen Experience is looking for a **Talented Customer Service Representative** and **Out-of-the-Box Thinker** to join our Talent Pool. If you possess exceptional process skills, are a communicative person, and have **Ease in Interacting with People**, this may be the opportunity you've been waiting for! Here, we are part of an **Exceptional Team**, where we support each other, **Respect**, **Contribute**, **Motivate**, and **Collaborate** creatively — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment full of opportunities — where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges — don’t miss this chance! **Responsibilities and Duties**: **Responsibilities and duties** **Your key responsibilities** You will be a **key point** in the citizen’s experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate prior to forwarding; * **Processing requests:** supporting form completion, data collection, and service referrals (e.g., ID cards, driver’s licenses, and appointments); * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure efficiency and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public-facing roles is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 7:30 AM to 5:18 PM **Work location:** **Work location**: UAI Ipatinga: Avenida Macapá, 665, Veneza, Ipatinga \- MG, 35164\-253, Brazil **We offer a range of benefits including:** **Transportation Benefit** (6% payroll deduction) **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance Plan** – Co-payment plan; the employee’s monthly premium is covered by the company. **Dental Insurance Plan** – Co-payment plan; the employee’s monthly premium is covered by the company. **Meal/ Food Allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services — simplifying citizens’ lives through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople