Job Summary: The Front-Store Assistant is responsible for attending to and directing customers, assisting the sales and cashier teams, and ensuring customer satisfaction and front-store organization. Key Highlights: 1. High-quality customer service and satisfaction 2. Comprehensive support for front-store and cashier operations 3. Organization and cleanliness of the department The Front-Store Assistant’s primary responsibility is to attend to and guide customers regarding their inquiries, assist the sales operator, the front-store supervisor, and the cashier in all departmental routines. * Ensure customer satisfaction through high-quality service; * Comply with Bigmais network standards for service, quality, and safety; * Report to the front-store supervisor, providing information and feedback on completed tasks; * Coordinate front-store organization and cleanliness, guiding staff as needed; * Receive and verify the change fund pouch, signing jointly with the Cashier; * Exchange cash whenever necessary or upon request by the Sales Operator; * Announce staff members in the store to direct them promptly to a specific location; * Attend to and guide customers according to their needs; * Answer telephone calls, relay messages, and perform authorized call transfers; * Inform customers about check registration (direct outdated customers to Telemarketing for registration updates); * Consult the customer’s purchase history in the system whenever necessary; * Accept card and check payments, completing required forms and monitoring via reports; * Issue invoices for legal entities and for individuals upon request; * Perform cash register and system opening and closing procedures; * Consult products in the system whenever necessary; * Review daily promotions and their respective quantities set by the company (we do not sell wholesale); * Assist cashiers whenever requested; * Process purchase cancellations whenever required by the customer; * Operate the cash register when necessary; * Assist the supervisor with assigned routine tasks, such as shift scheduling and activity assignment; * Assign tasks to cashiers and operational assistants; * Receive pouches from other units and distribute documents to recipients via protocol; * Log and dispatch documents via pouch using protocol; * Process exchanges and returns for customers upon presentation of the fiscal receipt and CPF; * Issue fiscal notes for exchanges and returns for customers; * Organize the department and maintain work materials; * Type and receive consumption requisitions; * Maintain consumption, delivery, return, and exchange spreadsheets; * Register complaints and suggestions in the system; * Monitor internal store consumption, recording deductions in the system (only with authorization and signature from the supervisor or management); * Deliver work materials to packers and cashiers (bags, cleaning supplies, and other necessities); * Close the cash register jointly with sales operators and complete the form to be left at the cashier’s office; * Troubleshoot cash register issues (keyboard, scale, etc.) and submit service tickets if no solution is found; * Package products, if available; * Collect shopping carts from areas surrounding the store; * Train new Front-Store staff; * Record products left at the cash register and issue an NFD if the customer does not return; * Complete credit card dispute forms due to system failure or customer transaction error; * Announce cash register shortages in the supervisor’s absence; * Package gift-ready items or assemble seasonal baskets in the absence of Visual Merchandising; * Issue and print container exchange vouchers for customers upon request; * Perform other duties related to this position.
João Silva
Indeed · HR
João Silva
Indeed · HR
