Junior Support Technician

Description

Job Summary: We are looking for an engaged Junior Support Technician to work as a Field Analyst / Advanced Service Desk, performing rollouts, machine refreshes, and user support. Key Highlights: 1. Working as a Field Analyst / Advanced Service Desk 2. On-site and remote support for end users 3. Opportunity for growth in technology and innovation We have an incredible opportunity for a **Junior Support Technician** to work in **Timóteo/MG**. Positivo S\+ is a technology company focused on innovative solutions for various sectors. We seek a team of engaged professionals passionate about making a difference. **If you, like us, believe you can make a difference, join our team and grow with us!** Main Responsibilities: Working as a Field Analyst / Advanced Service Desk Executing rollouts and machine refreshes at the endpoint On-site and remote support for end users Installation, configuration, and troubleshooting of Windows 10 and 11 Configuration of laptops, drivers, printers, user profiles, and backups User data migration (OneDrive, local profile, PST/Outlook) Providing service following checklists, standards, and defined SLAs Mandatory Requirements: Experience in technical support or Service Desk N1/N2 Knowledge of laptop hardware (SSD, memory, and battery replacement) Fault diagnosis and basic maintenance Basic networking knowledge (IP, DHCP, and corporate Wi\-Fi) Microsoft Office / Microsoft 365 Corporate antivirus Remote access tools (AnyDesk, TeamViewer, Quick Assist, or similar) Preferred Qualifications: Experience with SCCM / MECM Intune / Autopilot Active Directory (user creation, password reset, groups) BitLocker Corporate VPN Experience providing on-site user support **CLT Contract \+ Benefits:** * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation allowance. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * University partnership. * And much more. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education: High School Diploma (Secondary Education)