Unit Manager

Description

Job Summary: Unit manager for a gym, responsible for strategic, operational, and people management, ensuring commercial results, service excellence, and team engagement. Key Highlights: 1. Collaborative, dynamic environment full of challenges 2. Emphasis on professional development and teamwork 3. Opportunity to build a career in a growing company Have you ever considered working at the largest gym network in the Vale do Aço region? At Mr. Move, we believe movement goes far beyond training—it’s in people, opportunities, and the daily growth of everyone on our team. Here, you’ll find a collaborative, dynamic, and challenging environment where we value professional development, teamwork, and continuous improvement. If you’re looking for more than just a job—and want to build a career with a company that grows alongside you—this could be your place. Come move the future with us? We currently have an opening for **Unit Manager**. Our Recruitment and Selection team is dedicated to delivering the best possible experience. Responsibilities and Duties: Strategically, operationally, and humanely manage the unit to ensure commercial results, service excellence, team engagement, student retention, and reinforcement of Mr. Move culture. Operational Management * Ensure smooth unit operations (facilities, equipment, cleanliness, and organization) * Monitor staff schedules, working hours, and attendance * Ensure compliance with brand processes, policies, and standards * Manage supplies, maintenance, and operational needs Commercial Management * Track sales targets, renewals, upgrades, and retention rates * Train, develop, and supervise sales consultants * Design and implement local commercial strategies and campaigns * Analyze KPIs and propose corrective actions * Monitor conversion rates for visits, trial classes, and leads People Management * Lead, motivate, and develop the team (sales, instructors, reception, interns, cleaning staff, kids’ program staff) * Conduct feedback sessions, one-on-one meetings, and alignment meetings * Monitor performance, conduct, and organizational climate * Support hiring, onboarding, and offboarding processes * Promote a culture of recognition and accountability Customer Experience * Ensure service excellence and strong relationships with students * Handle conflict resolution and sensitive requests * Monitor students at risk of dropping out * Maintain a welcoming, safe, and motivating environment