Hyperflow | Uberlândia - MG | Hybrid, Remote Job Description At Hyperflow, technology only makes sense when it creates experience. We are looking for a candidate with strong experience in **Level 3 Support**, possessing a technical profile and an analytical mindset, to resolve complex incidents, perform root cause analysis, and provide strategic support to our support, product, and development teams. You will work directly with **APIs, microservices, programming logic, and agile methodologies**, contributing to the continuous evolution of our solutions and ensuring a high-level experience for our customers. Here, we value curious, collaborative individuals committed to continuous learning. You will join a diverse team that believes technical support is also product building—and delivers real business impact. If you enjoy technical challenges and want to go beyond routine support, join us. Responsibilities and Duties * Ensure the best possible customer service experience. * Understand issues, identify root causes, and propose solutions. * Triage support tickets. * Implement support processes and assist in customer experience initiatives. * Analyze and implement chatbot automation workflows. * Participate in meetings focused on continuous improvement and Hyperflow product enhancements. * Present proposed improvements and ensure delivery quality. * Perform corrections on existing chatbot automation workflows. * Conduct product functionality demonstrations when required. * Support and share your expertise with team members. Requirements and Qualifications * Programming logic. * Knowledge of or interest in API development and consumption (REST, SOAP). * Knowledge of or interest in microservices. * Solid understanding of support processes and tools. * Experience working with agile methodologies. * Experience working in a multiethnic team composed of individuals with diverse backgrounds. * Strong sense of responsibility and commitment to the team. Desired Qualifications * Experience developing applications using JavaScript/Node.js. * Prior experience as a Full Stack Developer. * Familiarity with coding standards and clean code principles. * Experience working with chatbot and iPaaS products. Salary Range To be determined Employment Type CLT Benefits Fully covered medical and dental plans: We take care of your health at no extra cost. ️ Meal and Food Allowance (via Swile): Flexible benefits usable wherever and whenever you prefer—daily meals and food expenses. Annual Bonus: Based on achievement of predefined goals. Childcare Assistance: Support for your child’s early development. Remote Work Allowance: Financial support to ensure comfort and productivity while working remotely. ️ Home Office Equipment Allowance: Equipment and resources to keep you fully prepared. Birthday Day Off: A full day off during your birthday month to recharge. Life Insurance: Financial protection for you and your family in case of unforeseen events. Gamification Program: Incentives supporting your professional development and engagement. Wellhub: Access to a network of gyms and physical activities to support your physical and mental well-being. About the Company Want a career with broad growth opportunities, autonomy, independence, and continuous learning? Then join Hyperflow! **Who are we?** We are a CPaaS and iPaaS platform whose main objective is to centralize automated processes within a single control and management system. This enables artificial intelligence (AI) to analyze data and suggest improvements, facilitating business decision-making. Here, we integrate all systems, build customized workflows, and optimize key corporate communication channels for companies seeking improved customer service, agility, and automated processes. *Come get to know us by visiting our website https://hyperflow.global/*