Service Support Analyst

Description

Job Summary: The Service Support Analyst will support administrative routines of the department, including document control, contract management, and monitoring of billing and KPIs, interacting with customers and the sales team. Key Highlights: 1. Support administrative routines and contract management. 2. Monitor billing and control expenses and KPIs. 3. Support the sales team in preparing proposals. **Job Title:** Service Support Analyst **Location:** Belo Horizonte \- MG **About Us** Imagine a company with over 160 years of technological leadership, yet operating with the energy of a startup. Ingersoll Rand is committed to improving the lives of its employees, customers, shareholders, and the planet. We produce innovative and essential technologies for flow generation and life sciences—from compressors to precise handling of liquids, gases, and energy—to enhance industrial productivity, efficiency, and sustainability. Backed by more than 80 brands, our products serve diverse end markets, including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Around the world, we drive growth with an entrepreneurial spirit and an owner’s mindset. Learn more at irco.com and join us to take control of your future. **Job Overview** The Service Support Analyst will be responsible for supporting departmental administrative routines, including document control, contract management, and information organization. The role involves monitoring billing, controlling expenses, and tracking service-related KPIs. The analyst will also support the sales team in preparing proposals and maintain interfaces with internal and external customers, contributing to process efficiency and continuous improvement of the department. **Responsibilities** * Perform administrative tasks, including document control, file organization, and report preparation; * Assist with billing, expense control, and monitoring of service-related KPIs; * Maintain up-to-date records of contracts and agreements with customers; * Contribute to implementing continuous improvements in administrative processes; * Ensure strong relationships with internal and external customers, aiming for satisfaction and issue resolution; * Support the sales team in preparing proposals and quotations, and participate in meetings with suggestions for improvements. **Requirements** * Bachelor’s degree in Business Administration, Economics, Accounting, Production Engineering, or related fields; * Intermediate Microsoft Office proficiency; * Prior experience in administrative roles or related areas. **Preferred Qualifications** * Prior experience in the services sector; * Knowledge of financial routines such as billing and expense control; * Proficiency with TOTVS; * English proficiency is a plus. **Travel and Work Modality** * On-site work