Job Summary: An IT professional providing on-site technical support to end users and VIPs, including maintenance, documentation, and improvements within the technology environment. Key Highlights: 1. On-site technical support for end users and VIPs 2. Support from advanced technical teams and leadership 3. Focus on continuous improvement of the IT environment An Information Technology services company seeks a professional for **on-site technical support**, focused on serving end users and executive profiles (VIPs). **Responsibilities and Duties** * Provide on-site support to end users and VIPs, delivering technical assistance and clarifying questions; * Provide help desk support when required; * Develop, execute, and support IT processes and small-scale projects; * Organize and maintain technical documentation; * Support hardware-related routines, such as equipment cleaning, component replacement, and basic maintenance; * Contribute to continuous improvement of the client’s IT environment, aligning technology with business needs. The professional will receive support from more advanced technical teams and leadership for highly complex demands or specific situations. **Requirements and Qualifications** * Currently enrolled in or graduated from a bachelor’s degree, technical course, or technology program related to Information Technology; * Experience in on-site technical support and serving end users and VIPs; * Knowledge of hardware-related routines; * Understanding of infrastructure and backup concepts; * Strong organizational skills, effective communication abilities, and a professional demeanor when interacting with users. **Additional Information** A bachelor’s degree or postgraduate qualification in Computer Networks will be considered a differentiating factor. ### **Benefits** * Childcare allowance (amounts vary by age group); * Amil health insurance plan (no co-payment); * Life insurance; * Transportation voucher; * Meal ticket (R$30.00/day); * Access to psychological support programs; * Corporate benefits in education, pharmacies, languages, and travel;