HELP DESK ANALYST - Lourdes

Description

Job Summary: A Help Desk Analyst professional seeks to resolve technical issues, install and update software, and configure access in Belo Horizonte (Lourdes). Key Highlights: 1. Technical support ticket handling and technical problem diagnosis 2. Software and operating system installation and updates 3. User creation and access permission management A recruitment and selection company is seeking a Help Desk Analyst professional in Belo Horizonte (Lourdes). **Responsibilities:** Ticket handling (via phone, e\-mail, and tickets). Triage, diagnosis, and resolution of technical problems. Software and operating system installation and updates. Basic support. Hardware and peripherals. Preventive maintenance (equipment, antivirus, etc.). E\-mail account configuration. Knowledge of Microsoft 365 and Teams. User creation in Active Directory. Folder and file access permissions. Communication with internal and external users. Previous experience as Technical Support Technician, Technical Support Specialist, Support Analyst, or Help Desk Consultant may indicate alignment with some of the activities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 2\.400,00 * Meal Allowance * Fuel Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Banked Hours * SESC Agreement * Birthday Day Off **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time * Schedule: Monday to Friday, from 08:12 to 18:00\.