**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM with a 1-hour lunch break. **Level:** Operational **Employment type:** Tenured \- CLT labor code * Provide service to members, offering information and guidance on products and services provided by the cooperative * Execute cashier duties such as receiving and making payments, verifying documents, and performing daily cash closing * Assist in opening and maintaining accounts, as well as updating member records and documentation * Identify member needs and offer suitable financial solutions, promoting loyalty and satisfaction * Stay updated on the cooperative's policies, procedures, and regulations, ensuring compliance with established guidelines * Record and follow up on member requests and complaints, seeking quick and effective solutions to reported issues * Participate in training and development programs offered by the cooperative to continuously improve skills and knowledge required for job performance * Collaborate with the team, contributing to a cooperative and efficient environment in member service * Perform administrative and operational tasks related to customer service, ensuring organization and control of internal processes * Act in accordance with Sicoob's values and principles, promoting the cooperative's positive image among members and the community **Requirements:** **Requirements:** * Experience in customer service * Computer literacy (Office Suite) * Knowledge of financial products and services * Knowledge of sales techniques * Strong verbal and written communication skills * Ability to work in a team **Education:** * Technical or higher education in Administration, Economics, Accounting, or related fields (completed or in progress) **Advantages:** * CPA\-10 or CPA\-20 certification * Experience in financial institutions or credit cooperatives * Proficiency in handling service systems * Proactivity and initiative **Benefits:** Medical insurance, Gym allowance, Childcare allowance, Commissions, Profit sharing, Private pension, Life insurance, Meal voucher, Food voucher, Transportation allowance