Technology Analyst

Description

Our Technology Analyst is the authority on infrastructure and cloud solutions for our clients. They are experts in delivering our purpose and leaving our legacy by providing solutions and enabling IT to transform all business areas and operations. In practice, you will guide our clients using the best solutions and facilitate digital transformation through cloud technology. Technical incident support and management. Administration of Microsoft environments Azure. Administration of on-premises environments. Monitoring system management **Requirements:** * Experience in IT/Cloud Infrastructure and Windows and Linux operating systems, * Prior experience working with Azure Cloud; * Knowledge of Microsoft Infrastructure * + File Server + DNS + DHCP + AD * Basic knowledge of PowerShell * Basic knowledge of Networking * Office 365 * + User Administration + Basic knowledge of Exchange Online **Desirable:** * MCSE for Windows Server * Experience with monitoring services * Microsoft Azure AZ\-104\. * Advanced English; Responsibilities: * Client support (via ticket, phone, or e\-mail); * Network support; * Support for Microsoft infrastructure and products; * Guidance/mentorship for the internal CX team; * Tracking of service performance indicators; * Training of new team members; * Proactive monitoring of client environment health, supporting early problem identification; * Azure cloud platform support; * Continuous improvement of departmental processes; * Support for the internal SGA team; * Ticket orchestration in the ticketing tool.