**Love challenges, have strong strategic thinking, and possess a sharp instinct for solving problems quickly? Then join our team!** **Here, you’ll handle customer interactions across multiple channels, ensure everything happens on time, and act as the brain behind the most complex solutions. Plus, you’ll have full autonomy to make important decisions, propose improvements, and truly impact our customers’ experience.** **If you’re analytical, communicative, and eager to roll up your sleeves to solve what no one else can, this is your chance to shine! ✨** **Here, every interaction is an opportunity to learn, grow, and contribute to something bigger—including TP Brasil’s social responsibility initiatives.** **\#JoinTP** **Responsibilities and Duties:** Manage delayed or underperforming customer interactions, ensuring efficiency and quality in all cases; Act as second-level support, resolving complex situations and providing technical and strategic guidance; Make autonomous decisions, including granting compensations when necessary; Identify operational risks and provide proactive feedback, anticipating and resolving potential issues; Work across various customer service channels (phone, chat, e-mail, among others), with full focus on complaint resolution and customer satisfaction; Collaborate on TP Brasil’s social responsibility initiatives, contributing to the achievement of corporate goals through your daily activities. **Salary:** Starting at R$ 2,818.61 + Career Development Plan + Benefits **Working Hours:** 9:00 AM – 6:00 PM **Schedule:** 5 days on / 2 days off **Work Modality:** On-site **Work Location:** Lapa, São Paulo – SP **What We’re Looking For (Requirements):** Must be of legal age; Bachelor’s degree completed in IT, Systems Development, or related fields; Minimum advanced English proficiency and native Portuguese fluency; Availability to work at TP Brasil’s Lapa Campus in São Paulo – SP; Customer service experience is desirable; experience in the Internet sector is a plus. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Allowance. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health & Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan covering dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities depending on your progress in the screening. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**