CRM Analyst

Description

Description: Application Period: 08/11/2025 to 08/15/2025 Have you ever thought about working at the franchisor of Brazil's largest discount card and helping us build a fairer and more accessible world? That’s what ALL of us offer here! We have an opportunity available for SENIOR CRM ANALYST - CX (Customer Experience), remote work model, Monday through Friday from 8:00 AM to 6:00 PM, with a 2-hour lunch break. Are you interested and available to be part of all this? Our Recruitment and Selection team is dedicated to providing the best possible experience. We request that, in addition to attaching your resume, you complete all requested information as soon as you apply. We prioritize communication via email, so please check your inbox and spam folder. We value diversity! All our positions are open to PCD (People with Disabilities). Please review some important details before applying: Responsibilities and duties Ensure the customer journey is positive, efficient, and aligned with company goals. The role will involve data analysis, process optimization, and developing strategies to improve customer experience. To succeed, clear and effective communication is essential, along with cross-team influence, adaptability, focus on innovation, emotional intelligence, and decisiveness in solving CX problems. Requirements and qualifications We would love if you could bring the following competencies: * Bachelor's degree in Engineering, Business Administration, Advertising, Communications, Marketing, Information Systems, or related fields; * Proficiency in Microsoft Office; * Practical (hands-on) CRM experience; * Experience with HubSpot (usage and configuration); * Basic English for tool utilization; * Experience with metrics (CES, NPS, CAC, LTV, TTV, CHURN, TMA, and TME); * Knowledge of Customer Experience (Customer Success and/or Customer Relationship). 2510110202241465484