Job Summary: The Payments and Collections Specialist plays a pivotal role in transforming customer relationships by delivering consultative service and tailored solutions that ensure customer success. Key Highlights: 1. Consultative and strategic customer service 2. Key driver in transforming customer relationships 3. Close collaboration with commercial managers to achieve results At Itaú-Unibanco, we are undergoing a transformative phase in our relationship with customers—and the Payments and Collections Specialist is a key player in this process. This professional is responsible for providing consultative service to our customers, understanding their needs, and proposing the most suitable payment and collection solutions. Their primary objective is to help our customers succeed in their sales and streamline their operational processes. Their close, strategic engagement with commercial managers is essential to achieving meaningful and sustainable results. CPA10, CPA20, and CEA certifications are a plus. São Paulo-SP and/or Santos-SP locations. **Requirements and Qualifications** **Additional Information** We are continuously evolving—and we hope you’ll help us on this journey! Do you identify with this? Want to join our team? Apply to this opportunity. \#vemproItaú Itaú will use the data provided for recruitment purposes, including placement in job databases hosted on third-party platforms. Should you wish to object to this use or exercise any of your rights, please contact us via the channels available in Itaú Unibanco’s Candidate Privacy Policy (https://www.itau.com.br/privacidade/candidatos/). Acceptance is not required—this is merely informational. We are the **largest private bank in Brazil** by market value and the **most valuable brand in Brazil**, valued at **R$ 46.9 billion**, according to Interbrand’s 2024 ranking. We are also the company that most **develops careers in Brazil**, as recognized by LinkedIn Top Companies for seven consecutive years, and we have received the award for **Best Internship Programs 2024** from CIEE. With the broadest product portfolio in the sector nationwide—and through our brands and commercial partnerships—we offer a wide range of career opportunities across diverse specialization areas, all driven by a powerful purpose: **delighting our customers by delivering exactly what they need, when they need it!** Today, we have a team of over 90,000 employees (the “itubers”) spread across Brazil and abroad, operating in 18 countries.