CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers. Key Highlights: 1. In-person service focused on excellence and courtesy 2. Clarification of doubts and registration of requests 3. Negotiations and guidance regarding electricity services CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY TO TRAVEL** Position: Customer Service Representative – CEMIG Work Location: CEMIG Caratinga Employment Type: CLT Schedule: Rotating Shift (5 days on / 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870.00; increases to BRL 2,294.00 after 3 months Benefits: Meal Allowance: BRL 31.33 per working day Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers. The role involves in-person customer service, emphasizing excellence, courtesy, and agility in clarifying doubts, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide in-person customer service. Clarify questions regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other CEMIG services; Direct requests to responsible departments when necessary; Meet quality targets, average service time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Previous experience in customer service. Work Location: In-person Compensation: BRL 1,870.00 – BRL 2,294.00 per month Benefits: * Dental care assistance * Food basket * Meal voucher * Transportation voucher Work Location: In-person