Business Assistant - Inhapim - MG

Description

Job Summary: The Business Assistant will perform administrative tasks and customer service activities for the Crediamigo Program, operating in accordance with established policies and procedures. Key Highlights: 1. Engagement in microcredit, generating opportunities and development 2. Focus on operational excellence and customer service 3. Organizational culture grounded in ethics, empathy, and innovation In our daily work, we strive to leave a positive mark on the world, solve our customers' main challenges, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong individuals.** **MISSION:** To operate Brazil's leading microcredit program with excellence, creating opportunities, developing people, and enhancing their value. **VISION:** To be recognized for excellence in microfinance service operations and serve as a benchmark for human development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Empathy and Care; Creativity and Innovation; Respect and Inclusion. The **Business Assistant** will carry out customer service and administrative routine activities for the Unit and for customers of the Crediamigo Program, in accordance with the administrative and operational policies, methodologies, and procedures established by CAMED Microcredit. If this role aligns with your professional purpose, join **CAMED MICROCREDIT!** **Responsibilities and Duties** Perform administrative activities in accordance with the operational policies and procedures established by CAMED Microcredit; Provide customer service across all channels (in-person and digital) for Crediamigo Program customers, in compliance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Provide customers with information about microfinance products and services, as well as updates on the status of their credit applications; Support the sale of products and services offered by the Crediamigo Program, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Support collection activities, re-engagement of lapsed customers, and prospecting of new customers, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Register customer credit application information in the operational system, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Conduct registration checks for Crediamigo customers to ensure smooth operational processes; Verify required documents for Crediamigo customer registration; Submit credit applications in the operational system; Monitor the progress of credit applications within the operational system; Forward documentation requested by Remote Compliance; Assist in organizing Unit events; Verify credit instruments for contracted operations, digitize them, and store them in the Unit’s safe, if applicable; Store and relocate documents in accordance with the Archiving Plan; Assist in inventorying credit instruments, dossiers, and CAMED Microcredit assets; Assist with HR routines and forward them to the Regional Human Development area; Perform Unit administrative payment routines; And other duties related to the area. **Requirements and Qualifications** **Mandatory Requirements:** Legal age (18 years or older); Education: Completed high school; Willingness to travel between municipalities; Experience in administrative routines and customer service; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Salary:** Base Salary: R$ 1.717,73; Variable Compensation up to R$ 869,33; Bonus (Human Development informs during the selection process). **Benefits:** Training programs; Life insurance; Health plan; Transportation allowance; Dental plan; Private pension plan; Partnerships with educational institutions; Wellness incentive program through Wellhub; Meal allowance and basic food basket allowance totaling R$ 1.507,24; Childcare/babysitter reimbursement for children up to 5 years and 11 months — R$ 320,38 (fixed amount per child); Quality of Life Program (We implement subprograms supporting and caring for our employees’ physical, emotional, and social health and well-being). **Workload:** 40 hours per week; **Working Hours:** 8:00 AM to 5:00 PM (Monday to Friday). We are a new company, founded in 2022, and part of the **Camed Group**. We exclusively operate the **Crediamigo**, Brazil’s LARGEST Productive and Oriented Microcredit Program, and market leader in its segment. Currently, we have **over 5,000 employees** operating across **more than 1,900 municipalities** in Northeastern Brazil and the northern regions of Minas Gerais and Espírito Santo states, making us Brazil’s LARGEST microcredit operator. In our daily work, we strive to leave a positive mark on the world, solve our customers' main challenges, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong individuals.** **MISSION:** To operate Brazil's leading microcredit program with excellence, creating opportunities, developing people, and enhancing their value. **VISION:** To be recognized for excellence in microfinance service operations and serve as a benchmark for human development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Respect and Inclusion; Empathy and Care; Creativity and Innovation. **We are CAMED, we are CREDIAMIGO!**