Job Summary: The Technical Support professional will be responsible for customer service and support on the Tray e-commerce platform, ensuring quality and satisfaction. Key Highlights: 1. Provide technical support and guidance to Tray platform customers 2. Analyze issues in functionalities and third-party integrations 3. Contribute to performance indicators for the support team The **Support** team is responsible for providing technical assistance to customers, evolving and maintaining the **Tray** e-commerce platform, ensuring performance, quality, and security across the entire online purchase and virtual store management flow. For this opportunity, we seek empathetic, proactive individuals with a protagonist attitude who are willing to constantly challenge themselves and seize new growth opportunities. **Responsibilities and Duties** **Your daily routine will include:** **** * Providing technical support to customers, guiding them on configurations and functionalities of the e-commerce platform and integrations with ERPs, marketplaces, and others; * Analyzing potential issues in platform features or configurations, or in third-party integrations; * Ensuring quality and customer satisfaction with the technical support provided; * Monitoring and contributing to technical support team performance indicators **Requirements and Qualifications** **To excel in this role, you’ll need:** ****• Strong verbal and written communication skills; * Patience and analytical thinking; * Attention to detail; * Proactivity; * Empathy and courtesy; * Multitasking ability; * Teamwork skills; * Sense of urgency. **And if you also have the following, it’s even better:** * Experience in Technical Support for software such as ERPs, automation tools, platforms, etc.; * Understanding of ERP integration flows, and knowledge of inventory, pricing, and electronic invoice issuance; * Basic knowledge of HTML, CSS, and online purchasing flows. **Additional Information** **What we offer:** Health insurance; Dental insurance; Meal allowance / food allowance; Childcare assistance; Transportation allowance; Profit-sharing program (PPR); Birthday day off; Life insurance; Wellhub; Férias&Co (travel benefit); 6-month maternity leave and 20-day paternity leave; Flexible working hours, 40-hour workweek; \#Secuida – our Quality of Life Program; Partnerships with various establishments and institutions in education, health, leisure, entertainment, and other areas. LWSA product courtesy offers. **For those working at the office:** Seasonal fruits every day; Coffee and cappuccino machine; Relaxation areas featuring game rooms, video games, TV room, cafeteria, barbecue area, study room, and mini-library. Parking. **Our Locations:** **We’re located in three amazing places** Rua Alcides Lajes Magalhães, 130 \- Jardim Acapulco \- Marília/SP \| ZIP Code: 17525\-181 Rua Alcides Lajes Magalhães, 140 \- Jardim Acapulco \- Marília/SP \| ZIP Code: 17525\-181 Rua José Joaquim de Oliveira, 305 \- Jardim Acapulco \- Marília/SP \| ZIP Code: 17525\-170 **Important Note:** This and all open positions at LWSA are open to everyone, regardless of gender, ethnicity, sexual orientation, disability, and/or socioeconomic status. We emphasize that our job openings are open to all persons with disabilities (PwDs). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed, and all share a single objective: **transforming businesses to help them grow and thrive through technology**. Our team is recognized for its **passion, creativity, perseverance, and collaboration**. Just like the people building their careers here, each of our brands has its own unique identity, yet they all share the drive to evolve and consistently deliver excellence. **LWSA has a place that might be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals to keep innovating and creating tomorrow’s solutions. So, are you ready to join this ecosystem and discover all the possibilities we offer for your career? If you feel you’re a great match for our profile and would like to share your resume, that’s the first step toward joining our team!