Customer Service Intern

Description

Job Summary: A Customer Service Internship offering development in a collaborative environment, exposure to operations and logistics, and encouragement for growth and innovation. Key Highlights: 1. Opportunity to develop your career in a collaborative environment 2. Direct contact with operations, logistics, and internal teams 3. Encouragement for growth and development of practical skills **ASP – Customer Service Intern** **Hybrid Model | Alphaville Industrial, Barueri** **Why Join ASP?** At ASP, you’ll have the opportunity to develop your career in a collaborative environment that values continuous learning, diversity, and innovation. As a Customer Service Intern, you’ll be part of a critical function shaping our customers’ experience and will have direct interaction with operations, logistics, and internal teams. Here, you’ll be encouraged to grow, propose improvements, and develop practical skills that make a real difference in the market. **What You’ll Do:** You’ll support customer service and team operations, engaging with both internal and external customers. Your key responsibilities include: * Providing customer service via phone, toll-free 0800 line, email, and Salesforce, assisting with inquiries and order tracking. * Managing orders within your portfolio, ensuring execution and timely updates of information. * Handling and forwarding returns and rejections, coordinating with carriers, customers, and the commercial team. * Preparing order reports for strategic customers. * Supporting emergency delivery handling with carriers and warehouses. * Identifying situations that may impact SLA performance and proactively coordinating with responsible teams while keeping the customer informed. * Performing other related duties as required. **What You Bring:** **Mandatory Requirements:** * Currently enrolled in an undergraduate program in any field, from the 3rd semester onward. * Availability to intern 30 hours per week in a hybrid model, including on-site attendance at the Barueri office as needed. * Strong verbal and written communication skills. * Proactivity and willingness to learn. **Preferred Qualifications (not mandatory):** * Interest in areas such as customer service, operations, logistics, or customer experience. * Familiarity with customer service tools or CRM systems (e.g., Salesforce). **What You Gain:** In addition to gaining hands-on experience and developing essential career skills, we offer: * Competitive internship stipend * Hybrid work model * Opportunities for professional development within the company * A collaborative, inclusive environment open to new ideas * Direct exposure to strategic organizational functions * Continuous learning program and mentoring support * Proactivity #LI-NL1 #LI-ONSITE **Fortive Corporation Overview** Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, built environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Advanced Sterilization Products** ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital-acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital-acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. None