Job Summary: We are seeking a Customer Service Agent to provide complex and preventive technical support to customers, identify solutions, and address root causes of recurring issues. Key Highlights: 1. Complex and preventive technical support to customers 2. Identification and resolution of recurring issues 3. Growth opportunities in a dynamic environment We are Allrede Telecom, the largest telecommunications company in the Central-West region. We are a market reference among internet service providers and hold a prominent position nationally, ranking among the top 20 companies in this segment. We believe that having the right people in the right positions is our organization’s greatest asset; therefore, the collective talent will be the key element of this union, bringing broad technical and market expertise into a single environment and shared objective. In this context, we seek a **Customer Service Agent** to help us fulfill our mission of developing and strengthening Allrede through decisive actions. **Responsibilities and Duties** * Provide customers with support on more complex technical matters, applying established service protocols to resolve reported issues within an appropriate timeframe; * Monitor customers experiencing recurring issues, delivering preventive support to avoid customer-initiated service requests; * Report recurring issues to CIGR to identify root causes and prevent recurrence; * Perform other duties relevant to the role. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer service—preferably in a call center or technical support environment—is a plus; * Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) is a plus. **Additional Information** * Meal allowance; * Transportation allowance; * Health insurance; * Dental insurance; * Life insurance; * Educational partnerships; * Driver assistance; * Special needs child allowance. #### **We are Allrede Telecom!** #### **A leading telecommunications company, recognized as a benchmark in the Central-West region and acknowledged nationwide.** #### **Our mission is to deliver excellence-driven solutions, build trust-based relationships, and drive development through cutting-edge technological innovation. This commitment earned us the 2024 “Best ISP in Brazil” award, granted by ABRINT—a recognition reaffirming our leadership and daily dedication.** #### **If you seek a** **dynamic environment full of challenges and real growth opportunities****, your opportunity is here!** #### **Join Allrede****—The network of your life.