Job Summary: Product Manager to COCREATE and lead ICT solutions in voice (TTS/ASR) and applied AI, managing the product lifecycle and customer relationships. Key Highlights: 1. Passion for Brazilian technology and innovative ICT solutions 2. Strategic involvement focused on P&L and voice/AI product roadmaps 3. Culture of collaboration, innovation, and customer orientation (COCREATE) We are a **100% domestic** organization, passionate about developing Brazilian technology and focused on solutions and innovation. We deliver ICT (Information and Communication Technology) solutions applied across multiple sectors, including: telecom, agribusiness, finance, utilities, industry, smart cities, retail, and defense and security services. We believe that through **Our Way of Being and Doing**, we will achieve sustainable results, contributing to the development of our people and society. Our values define our essence: who we are, what inspires us, and what makes us unique. They constitute **Our Way of Being.** **Institutional Values \- COCREATE:** **C**ollaboration **O**rientation to customers **C**onfidence **R**espect **I**nnovation **A**gility **R**esults Based on Our Way of Being, we define the competencies and behaviors that reflect, in practice, **Our Way of Doing** \- Leadership and Influence Capability, Integration and Cooperation, Active Listening, Ethics and Integrity, Emotional Intelligence, Curiosity and Learning, Digital Thinking, Systems Thinking, Resilience and Flexibility, Planning and Time Management, Value Generation, Data-Driven Decision Making Do you identify with **Our Way of Being and Doing**? Then join us to **COCREATE** as a **Product Manager**! **Your daily challenges will include:** * Managing relationships with large, mid-sized, and strategic accounts (e.g., banks, call centers/BPOs, telcos), serving as the business reference for the Speech Synthesis and Recognition (TTS/ASR) portfolio; * Identifying expansion, upsell, and cross-sell opportunities within the installed base and partner ecosystem (CX platforms, contact centers, system integrators, cloud); * Developing and executing the business plan for the area in partnership with Marketing and Sales: positioning, ICP, value proposition, targets, pricing, channels, and pipeline; * Defining and driving roadmap development (vision, strategy, prioritization, releases), aligning market needs, technical feasibility, cost, and P&L impact; * Supporting pre-sales through executive presentations, demonstrations, functional clarifications, and participation in RFIs/RFPs, helping translate customer requirements into objective and competitive proposals; * Monitoring financial and operational KPIs, ensuring P&L performance (revenue, margin, cost per usage, adoption, churn, expansion, and portfolio evolution); * Acting as the liaison among customers, internal teams, and leadership, translating market demands into product direction, go-to-market strategies, and prioritized deliveries; * Contributing to the competitive positioning of voice (TTS/ASR) solutions versus market alternatives, emphasizing differentiators such as quality, performance, security, cost, and adaptation to Brazilian Portuguese. **We are looking for someone with:** * Solid experience in Product Management (B2B/SaaS and/or technology platforms), leading the full product lifecycle: discovery, roadmap, execution, launch, and evolution; * Experience with applied AI products (experience with Voice/Speech, NLP, contact centers, voice biometrics, customer service automation, or analytics is desirable); * Consultative sales / technical sales / pre-sales experience (ability to craft value narratives, lead executive discussions, and respond to RFIs/RFPs); * Business plan and go-to-market strategy development: segmentation, ICP, value proposition, pricing, channels, targets, and metrics; * Management and analysis of financial and performance KPIs, with understanding of unit economics (e.g., cost per minute/per request, margins, adoption, retention); * Ability to translate customer needs into requirements and priorities, producing clear inputs for technical teams (epics, user stories, acceptance criteria, PRDs); * Stakeholder management and executive communication, acting as a bridge between customers, engineering/AI, operations, marketing, and sales; * Completed undergraduate degree in Administration, Engineering, Computer Science, Telecommunications, Economics, or related fields; * Availability for hybrid work in Campinas; **It’s a plus if you have:** * Familiarity with voice product terminology and concepts: perceived quality, recognition accuracy (e.g., WER/CER), latency, noise/accent robustness, voice personalization, security, and LGPD compliance; * Experience with CX/contact center platforms (IVR/URA, omnichannel, bots/assistants, recording, QA, workforce); * Familiarity with APIs, integrations, cloud environments, and platform operation/observability aspects (SLA/SLO); * Experience with corporate procurement and contracting processes (RFPs, vendor qualification, proof-of-concept, technical and commercial evaluation criteria). **CPQD offers:** * Daycare or babysitter allowance; * Sulamérica health insurance; * Uniodonto dental insurance; * Vidalink medication allowance; * Meal/food voucher; * Life insurance; * Pet health insurance; * Vacation bonus above market standards; * Private pension plan; * WellHub; * Commuter bus; * Free parking; * Payroll-deductible loans; * Birthday day off; * Holiday bridging; * Citizen company: extended maternity and paternity leave; * Postgraduate support program; * Partnerships and agreements: facilitating access to healthcare, leisure, culture, and education options; * Internal programs: focused on development and well-being. We take pride in who we are, and we believe this stems from our **diversity**! Therefore, we invest in our Diversity, Equity & Inclusion program: **CPQD+**, strengthening our practices to ensure equal opportunity regardless of race, gender, age, religion, disability, or sexual orientation, and reaffirming our commitment to leveraging differences to foster an innovative, sustainable, and safe environment where everyone can reach their full potential. Join our team and Connect to the New. \#ConnectToTheNew \#Diversity \#Technology \#CPQD