Junior Remote Customer Service Representative – Affirmative Action Position for PCD/PNE

Description

Job Summary: Customer Experience Professional providing customer service and technical support, focused on resolving inquiries and issues in a welcoming and efficient manner. Key Highlights: 1. Position exclusively for Persons with Disabilities (PCD) 2. Welcoming, respectful, and inclusive environment 3. Focus on continuous improvement and innovation Proxxima is seeking new talent to join our team. If you are passionate about technology, enjoy teamwork, value people, are dynamic, and committed to continuous improvement, we invite you to join our team. This is an **exclusive position for Persons with Disabilities (PCD)**, as stipulated by Law No. 8.213/91, and forms part of the company’s Diversity and Inclusion initiatives. We are building a **talent pool** for future opportunities within the Customer Experience department. We seek professionals eager to grow in a welcoming, respectful, and inclusive environment. **Responsibilities and Duties** * Provide customer service through our channels (phone, WhatsApp, email); * Identify and resolve technical questions and issues clearly and efficiently; * Follow service scripts and accurately record all interactions; * Log technical visit requests and monitor their resolution; * Conduct tests with customers and identify faults in networks or systems; * Ensure welcoming, agile, and solution-oriented service; * Adhere to internal procedures and uphold service quality; * Maintain an organized workspace, even in remote work mode. **Requirements and Qualifications** **Mandatory prerequisites:** * Completed High School education; **Desirable prerequisites:** * Strong verbal and written communication skills; * Basic knowledge of technology and the internet; * Organizational and disciplinary skills suitable for remote work. **Additional Information** **Professional specialization area:** Customer Relations / Call Center **Hierarchical level:** Operational **Working hours:** 6 hours daily (6x1 shift schedule) **Remuneration:** Minimum wage **Benefits that make a difference for you!** Transportation Allowance Meal Voucher Health Insurance Plan (60% covered) SulAmérica Dental Plan Life Insurance Partnerships with educational institutions Access to SESI (all regional units) Access to SESC (Garanhuns – PE) #SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, delivering innovative solutions that improve lives and generate value for society as a whole. We operate with quality, agility, and above all, a human-centered focus—people being our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned the following certifications: * ISO 9001:2015 * GPTW Certification – Jan 2025 – Jan 2026 * GPTW Diversidade 2025 Awarded Company – “Young Talents” Category To make this vision a reality, we rely on what matters most: our team. **Grow with us!** #VemPraProxxima