Job Summary: The IT Supervisor ensures the stability, security, and performance of the technological infrastructure, leading the team and optimizing processes for operational efficiency. Key Highlights: 1. IT technical team leadership 2. Strategic infrastructure management 3. Continuity and security assurance The IT Supervisor is responsible for ensuring the stability, security, and performance of the company’s technological infrastructure, managing the technical team and overseeing support, network, server, and telecom operations. This professional ensures service continuity, drives process improvements within the department, and strategically prevents failures to guarantee operational efficiency and appropriate support to other company departments. * Supervise and guide the IT team (support, infrastructure, and telecom) * Ensure system, server, and network availability * Monitor departmental performance indicators * Manage critical incidents and contingency plans * Implement continuous process and security improvements * Control access, security policies, and information security best practices * Support technical decision-making with senior management * Ensure compliance with internal and external SLAs * Organize priorities and distribute technical tasks