Job Summary: Alcans seeks a Customer Success Assistant to connect and support clients with quality, simplicity, and technology, ensuring an excellent customer experience. Key Highlights: 1. Essential point of contact for customers and problem resolution. 2. Guidance and training on effective use of products/services. 3. Collaboration on customer retention strategies. We are Alcans, a leader in the telecommunications sector and passionate about delivering unique connection, entertainment, and solution experiences to our customers. We are a market reference among service providers and hold a prominent position nationally. We believe that having the right people in the right positions is our organization’s greatest asset; therefore, the combination of these talents will be the key element of this union, bringing broad technical and market knowledge into a single environment and shared objective. Our mission is to connect and bring people/customers closer through quality, simplicity, and technology, and we currently have an opening for a **Customer Success Assistant**, to help us fulfill this mission. **Your main responsibilities will include:** * Serving as the primary point of contact for customers, responding to inquiries and resolving issues. Following up with customers post-purchase to ensure their expectations are being met. * Providing assistance in resolving technical issues or product/service-related matters. * Collecting customer feedback and sharing relevant information with the product development team. * Offering basic guidance and training on effective use of products/services. * Assisting in identifying upsell or cross-sell opportunities to meet customers’ additional needs. * Ensuring customers receive up-to-date information regarding product updates or service changes. * Maintaining accurate records of customer interactions and actions taken. * Monitoring customer satisfaction metrics and contributing to continuous improvement of customer service processes. * Collaborating with the Customer Success team to develop customer retention strategies. Requirements: * Completed high school education. * Negotiation skills; * Clear and effective communication; Empathy; * Sales experience is a plus. Work Schedule: * Rotating 5x2 schedule — 12:00 PM to 8:12 PM, including a 1-hour meal break and two 10-minute breaks. Still unsure whether Alcans is a great place to work? Check out these benefits of joining us: * Competitive market salary; * Meal allowance; * Health insurance; * Dental insurance; * Ongoing training; * Career development plan; * Benefits club; * And more. So, are you in?! Join Alcans — an amazing team awaits you :)