Job Summary: The Internal Support Assistant will be responsible for supporting sales and customer service teams, ensuring data integrity and the correct flow of document processes. Key Highlights: 1. Crucial support to sales and customer service teams 2. Management of data integrity and document processes 3. Opportunity for organized and detail-oriented professionals Internal Support Assistant Position Description: We are seeking an organized, detail-oriented professional with a process-oriented mindset to support our internal operations. The **Internal Support Assistant** will serve as the right-hand support to sales and customer service teams, ensuring data flows correctly within the system and that document processes are executed precisely. Responsibilities: * Update customer data, correct typing errors in records, and ensure information integrity within the system. * Validate sales documentation and contracts (signatures and mandatory requirements), expediting the final approval process. * Conduct technical feasibility assessments and inquiries for new subscriptions, and register referrals for new customers originating from marketing campaigns. * Create Service Orders (SO) for address changes and equipment removals, and guide sales channels (retail stores, customer service centers, PAP) on proper system usage. * Manage the department’s email workflow, triaging messages to other departments and responding to low-complexity requests. * Organize routine data into spreadsheets for BI reporting and conduct customer satisfaction surveys (NPS/CSAT) directly with customers. Requirements: * Completed high school education (experience in telecommunications is a plus). * Basic proficiency in Microsoft Office (especially Excel for spreadsheet maintenance). * Proactive profile with strong written communication skills and analytical ability. * Prior experience with management systems (ERP) or administrative support is highly valued.