Job Summary: Protect our customer portfolio by reversing customer cancellation requests through negotiation and retention tools in a dynamic and inclusive environment. Key Highlights: 1. Dynamic work environment 2. Company that promotes diversity and equity 3. Opportunities for development and growth **Join us! #VemSerVerisure #VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our dynamic work environment offers opportunities for development and growth! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay Informed!** Verisure is a reference leader in Europe and Brazil in protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in more than 17 countries. **Job Mission** Protect our portfolio by seeking to reverse customers who contact us requesting service cancellation. **What Are the Main Responsibilities?** Contact customers requesting cancellation of our service with the objective of reversing their decision and negotiating their continued subscription using retention tools. **What Do You Need?** * Completed high school; * Preferred experience in negotiation and customer loyalty; * Agile and proactive profile. **Benefits** * Salary: R$ 1530.00 + commission; * Transportation Benefit; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan (after 90 days); * Sulamérica Dental Plan (after 90 days); * Wellhub (Gympass); * Zero Stress – access to various services to resolve domestic emergencies; * Vidalink – pharmacy subsidy and discounts at affiliated pharmacies; * Apoio Pass; * Health Check-up; * Elfie – health monitoring app and discounts; * Conexa – teleconsultation platform; * Payroll-Deductible Loan – subject to current policy; * Verisure Monitored Alarm – subject to current policy; * Daycare Assistance up to 10 months of child’s age – subject to current policy; * Bebê Verisure – a welcome gift kit for new parents at Verisure; * Parental Leave – 25 days following birth or adoption date; * Clube Mais – partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on selected plan category. **Work Schedule** 6x1 shift – Monday to Friday: 2:20 PM to 8:40 PM; Saturday: 8:00 AM to 2:20 PM (Sundays off). **Work Location** Morumbi – SP Minimum Education Level: Technical Course